Cookie Policy
Last updated: 23 September 2026 · Version 1.0
This policy explains the cookies and browser storage Nattive uses, what each one does and how long it lasts. It forms part of our Terms of Service, and it sits alongside our Privacy Policy, which explains how we handle your personal data.
1. Who we are
Nattive is operated by Fasttrack Pumps Limited (trading as Nattive). “We” and “us” in this policy mean Fasttrack Pumps Limited (trading as Nattive).
2. What cookies and browser storage are
A cookie is a small file a website saves in your browser. Browser storage (local storage and session storage) works in a similar way but stays in your browser and is not sent to us with every request. We use both. In this policy, “cookies” covers both unless we say otherwise.
Essential cookies are needed for Nattive to work, for example to keep you signed in. We do not need your consent for them. Everything else is non-essential.
3. Essential cookies
| Name | Set by | What it does | How long it lasts | Essential |
|---|---|---|---|---|
sb-<project>-auth-token | Nattive, through our sign-in provider Supabase | Keeps you signed in and lets us check who you are on each page. A long value may be split into parts ending .0, .1 and so on. | Up to 400 days, renewed while you use Nattive. Removed when you sign out. | Yes |
sb-<project>-auth-token-code-verifier | Nattive, through Supabase | Completes a secure sign-in when you use an email link or sign in with Google. | Removed once the sign-in completes. | Yes |
admin_at, admin_rt, admin_impersonation_log_id | Nattive (staff only) | Only set in a Nattive admin’s own browser, when they view an account to give support. Holds their own sign-in so they can return to it, and links the visit to our audit log. | 24 hours, or until the admin ends the visit. | Yes |
4. Browser storage
These items stay in your browser. None of them is used to track you or shared with anyone.
| Name | Set by | What it does | How long it lasts | Essential |
|---|---|---|---|---|
cambiyo:tz_synced | Nattive (session storage) | Remembers that we already saved your time zone, so lesson times show correctly without re-sending it on every page. | Until you close the tab. | Yes |
cambiyo:push-prompt-dismissed-at, cambiyo:ios-install-hint-dismissed-at, cambiyo:android-install-hint-dismissed-at, nattive_availability_nudge_dismissed | Nattive (local storage) | Remembers that you closed a prompt (notifications, adding Nattive to your home screen, or setting your availability), so we do not show it again for 14 or 30 days. | Until you clear your browser data. | No: a preference, set only when you close the prompt |
nattive_reminder_video_sessions, nattive_reminder_bank_day | Nattive (local storage, teachers only) | Paces the reminders we show teachers about their intro video and bank details, so they appear at most once a day. | Until you clear your browser data. | No: a preference |
admin_dashboard_range_v1 | Nattive (local storage, staff only) | Remembers the date range a Nattive admin last chose on the admin dashboard. | Until the admin clears their browser data. | No: a preference |
5. Analytics and advertising cookies
These are not needed for Nattive to work, and Nattive keeps working without them. The first time you visit, we ask you to accept or reject them:
- Microsoft Clarity helps us understand how people use Nattive. On our website (www.nattive.app) it only loads if you accept. In the Nattive app it loads either way.
- Meta Pixel measures whether our ads reach the right people. It only loads if you accept.
You can change your choice at any time in section 7.
| Name | Set by | What it does | How long it lasts | Essential |
|---|---|---|---|---|
_clck, _clsk | Microsoft Clarity | Shows us how people use Nattive (which pages they visit, where they tap, where they get stuck) through heatmaps and session recordings. Clarity hides the text you type and the text on the page by default. | _clck: 1 year. _clsk: 1 day. | No |
CLID, MUID and other Microsoft cookies | Microsoft, on its own domains (clarity.ms, bing.com) | Lets Clarity recognise the same browser across visits. | Up to 1 year. | No |
_fbp, _fbc | Meta Pixel | Measures whether our Facebook and Instagram ads work, for example by counting sign-ups that came from an ad. _fbc is only set when you arrive by tapping one of our ads. | 90 days. | No |
fr and other Meta cookies | Meta, on its own domains (facebook.com) | Used by Meta to deliver and measure ads, under Meta’s own policies. | Up to 90 days. | No |
6. Services you visit through Nattive
Some steps take you to, or load, another company’s service. That company sets its own cookies under its own policy:
- Stripe, our banking partner, when you add a card or, if you teach, set up your payouts. Stripe uses cookies for security and to prevent fraud.
- Daily, our video provider, inside a lesson. Daily may save your camera and microphone choices in your browser.
- Google, if you choose to sign in with Google.
7. How to control cookies
Change your mind about analytics and advertising cookies any time. This clears your stored choice and shows the cookie prompt again:
- Your browser’s settings let you see and delete cookies and site data, and block cookies from some or all sites. Most browsers can also block third-party cookies, which stops Microsoft and Meta setting cookies on their own domains.
- Private or incognito browsing clears cookies and browser storage when you close the window.
- If you have a Facebook or Instagram account, your Meta ad settings let you limit how Meta uses activity from other sites, including Nattive.
- If you block essential cookies, you will not be able to stay signed in, so you will not be able to book or teach lessons.
8. Changes to this policy
When we add or remove a cookie, we update this page and its version number. If a change matters to how you use Nattive, we will let you know.
9. Contact
Questions about cookies or your data? Email privacy@nattive.app.