Terms of Service
Last updated: 8 October 2026 · Version 3.2
1. About these terms
Nattive is operated by Fasttrack Pumps Limited (trading as Nattive), registered in England and Wales, company number 16294467, registered office Kinetic Business Centre, Theobald Street, Borehamwood, Herts, England, WD6 4PJ. References to “Nattive”, “we” or “us” mean Fasttrack Pumps Limited (trading as Nattive).
Nattive is a language platform that connects learners with vetted teachers for paid 1:1 lessons. Part of the price of every lesson pays for live group English classes that some learners join at no cost. These terms are a legal agreement between you and us. By creating an account or using Nattive, you agree to them. If you do not agree, do not use Nattive.
2. Who can use Nattive
You must be at least 18 years old and able to enter a binding contract. By using Nattive you confirm that you are.
3. Account types
When you sign up, you choose one of two paths: learner (you want to learn a language) or teacher (you want to teach a language).
A teacher holds a teaching certificate or a degree, and we check it when you apply. Every teacher goes through an application and review, and must be approved by us, before they can offer lessons. Teachers are also bound by our Teacher Agreement.
Learners from some countries also get the Classroom, where they can join live group English classes at no cost. We decide which countries are eligible and may change the list at any time. Having the Classroom changes nothing else about your account. You can still book and pay for lessons as usual.
4. Teaching qualifications
To teach on Nattive, you must hold a teaching certificate (such as CELTA or TEFL), a degree, or another recognised teaching qualification. It can be from any country. When you apply, you confirm, in good faith, that you hold one, and you upload proof for us to review. Our Identity and Verification Policy explains the checks we run.
If you are reported and found not to hold the qualification you claimed, we will remove your account and refund any learners who paid you. We may also withhold any payouts connected to that activity. This keeps Nattive honest for learners.
5. Your account
You must give accurate information and keep it up to date. You are responsible for activity on your account and for keeping your login secure. Keep to one account per person. Tell us straight away if you think someone else has accessed it.
6. How Nattive works
Nattive is a platform. Learners book and pay for lessons with vetted teachers; teachers provide those lessons and get paid. All teachers are independent. They are not employees, agents or partners of Nattive, and we do not supervise or control how a lesson goes beyond enforcing these terms and our Community Guidelines. We do not guarantee that any learner or teacher will be available, or that any lesson will meet your expectations.
7. Lessons, payments and fees
Every lesson has a fixed length and a fixed price in GBP, set by the teacher and shown to you before you book. An impact fee is included in the price you pay. This impact fee pays for group English classes that some learners join at no cost. You pay the full amount when you book.
Each payment is itemised. Before you pay, the booking page shows the lesson price and the Classroom contribution (the impact fee) as separate lines, and your receipt lists them separately too. If you choose to add an extra classroom contribution, it shows as its own line.
Payments are processed by our payment provider, Stripe. By paying, you also agree to Stripe’s terms. The price and fees you see when you book are the ones that apply. All prices are in GBP.
We charge a platform fee on each lesson, deducted from the teacher’s share. The platform fee rate is set by us, may differ between teachers and may be adjusted. Each teacher’s current rate is shown in their account. Payment processing fees, including Stripe’s, come out of our platform fee.
8. Cancellations, refunds and problems
If the teacher cancels, you get a full refund. If you cancel 24 hours or more before the lesson starts, you get a full refund, unless the lesson has already been moved 2 times (see section 9). If you cancel less than 24 hours before, or do not join, there is no refund and the teacher is still paid.
When you book, you pay through our banking partner, Stripe. The teacher’s share (the lesson price less our platform fee) is held until the lesson is over. After a lesson, you can confirm it or report a problem from your lessons page. You can report a problem up to 3 days after the lesson ends. If you do nothing, the lesson is confirmed automatically once those 3 days have passed. If you report a problem, we look into it and decide whether to refund you in full, and we tell you the outcome. A full refund returns everything you paid, including the Classroom contribution, and the refund is taken back from the teacher’s share. If something else goes wrong, contact us at privacy@nattive.app and we will look into it.
9. Rescheduling a lesson
You can move a lesson you have booked to another time your teacher has open.
- 24 hours or more before the lesson, you can move it straight away to another open time with the same teacher.
- Less than 24 hours before the lesson, you can ask the teacher to move it, until the lesson room opens 10 minutes before the start. The teacher accepts or declines. If the teacher has not answered by 10 minutes before the earlier of the two times, the request lapses. If the request is declined or lapses, the lesson stays at its booked time.
A lesson can be moved at most 2 times. Once it has been moved 2 times, if you cancel it at any time before it starts you are charged in full: there is no refund and the teacher is paid. Otherwise, the cancellation rules in section 8 apply at the lesson’s new time.
Moving a lesson does not change its price or what you paid. Only learners can move a lesson or ask to move one.
10. The impact pool
A percentage of every lesson price is credited to the impact pool. The impact pool pays for the group English classes in the Classroom. The impact fee is included in the price the learner pays. We track contributions in an internal ledger. You can see in your account how many minutes of classroom time your lessons have paid for.
We use contributions to pay for classes as and when the pool allows. We do not guarantee that any one contribution will pay for a particular class on a particular date. We do not fabricate or overstate the impact of any contribution.
11. Classroom classes
Learners with the Classroom may join its group classes at no cost. Class availability, schedule, level and capacity are set by us. Places are offered on a first-come, first-served basis. We may change, cancel or reschedule classes at any time.
12. Getting paid (teachers)
To receive payouts you connect a payout account through our banking partner, Stripe. Stripe runs identity and bank verification (KYC), and the account must be in your own name. You are responsible for any tax you owe on what you earn.
Giving incorrect or dishonest details, including your date of birth, will fail Stripe’s checks and stop us paying out, including earnings built up beforehand.
13. Your profile and content
You keep ownership of your profile photo and content. You grant us a licence to display them as part of running Nattive. Your profile photo may be shown on the public, logged-out listing so learners can see who is available. No other personal information about you is shown publicly without your action. Do not upload anything you do not have the right to use, or anything that breaks our Community Guidelines.
14. How you must behave
Our Community Guidelines form part of these terms. You must follow them. They cover respectful conduct, appropriate behaviour on calls, and what is not allowed. Serious or repeated breaches can lead to suspension or removal.
15. Suspension and ending your account
You can delete your account at any time in your settings. We may suspend, restrict or permanently remove any account at our discretion, including, but not limited to, breaches of these terms or our Community Guidelines, suspected fraud, or conduct that puts other people at risk. Where the breach is serious, we may withhold payouts connected to it. Some obligations (like payment for a lesson you have already booked) continue after an account ends.
16. Off-platform activity
Nattive’s payments, protections and standards only work when bookings happen on Nattive. Do not arrange or take Nattive-introduced lessons off the platform, and do not share contact details to get around it.
17. Intellectual property
Nattive’s name, branding, site and software belong to us. You may not copy, resell or misuse them.
18. Disclaimers and liability
Nattive is provided “as is”. To the extent the law allows, we are not liable for indirect or unforeseeable losses, or for the conduct of any learner or teacher. Nothing in these terms limits liability that cannot be limited by law. Our total liability to you for any claim is limited to the fees you paid or earned through Nattive in the three months before the claim.
19. Privacy
We handle your personal data as described in our Privacy Policy. Any questions about your data, email privacy@nattive.app.
20. Policies that form part of these terms
These terms incorporate our Privacy Policy, Cookie Policy and Identity and Verification Policy. By agreeing to these terms, you also agree to them. If you teach on Nattive, you are also bound by our Teacher Agreement.
21. Changes
We may update these terms. If we make a material change, we will let you know and, where appropriate, ask you to agree again. Continuing to use Nattive after a change means you accept it.
22. Governing law
These terms are governed by the laws of England and Wales, and disputes fall to the courts of England and Wales.
23. Contact
Questions? Email privacy@nattive.app.