Is Nattive legit?

Nattive is run by Fasttrack Pumps Limited (trading as Nattive), a company registered in England and Wales, company number 16294467. Our registered office is Kinetic Business Centre, Theobald Street, Borehamwood, Herts, England, WD6 4PJ. The same details open our Terms of Service, so you always know which company you’re dealing with.

UK company records are public, so you can look the company number up on the government’s Companies House register. You can also write to us at support@nattive.app, and a person will answer.

Every teacher applies before they can teach. They upload a teaching certificate, such as CELTA or TEFL, or a degree, and record a short intro video speaking to camera. A person on our team reviews each application. The video lets us see that the teacher is a real person, that they match their profile photo and that they speak the language they want to teach. Not everyone is accepted.

To be paid, every teacher connects a payout account through our banking partner, Stripe, which runs its own identity and bank checks. We can also ask any teacher to verify further with Stripe, and while that check is open they aren’t listed and can’t be booked. If a teacher turns out not to hold a qualification they claimed, we remove them and refund the learners who paid them. Our Identity and Verification Policy has the details.

You pay per lesson, by card, through Stripe. There’s no subscription and no balance stored with us. Prices are in GBP. Before you pay, you see the lesson price and the Classroom contribution as separate lines, and your receipt itemises them the same way.

We hold the teacher’s share until the lesson is over. After the lesson you have 3 days to report a problem, and if you do, we look into it and can refund you in full. Our platform fee comes out of the teacher’s share. It isn’t added to your price.

• If your teacher cancels, you get a full refund.
• If you cancel 24 hours or more before the lesson, you get a full refund.
• If you cancel less than 24 hours before, or don’t join, there’s no refund and the teacher is paid.
• A full refund includes the Classroom contribution.

The Terms of Service have the exact wording, including the rule for a lesson that has already been moved twice.

10% of the teacher’s lesson price, included in the one price you see, goes to Nattive Classroom. It’s pooled until there’s enough for the next course: 8 hours of free group English courses for a small group of up to five learners in developing countries, with a teacher paid for every hour. Places are for learners in the developing countries we select for the programme, subject to funding and places. We’re building the first course now, and we’ll publish what has been funded and taught as it happens. See how Classroom funding works on Our impact.

Nattive hasn’t opened for paid lessons yet, and no Classroom course has run. So there are no reviews to read and no impact figures to quote. We won’t fill that gap with made-up testimonials, star ratings or numbers.

Reviews will appear on teachers’ profiles once learners have taken lessons, and we’ll publish Classroom progress on Our impact with dates. Nattive reviews explains how reviews will work, and what you can check about a teacher before then.

Nattive is opening soon. Until then, Find a teacher opens a short form: leave your email and we’ll tell you the day lessons open.

• The company details above, on Companies House.
• A teacher’s intro video, levels, lesson lengths, prices and open times, before you book.
• The full price, broken down, before you pay.
• Our Terms of Service and Community Guidelines, which apply to learners and teachers alike.