Nattive reviews

After a lesson ends, the learner who took it can rate it from one to five stars and add a written review. Only someone who took the lesson can rate it, and each lesson can be rated once. Nobody can review a lesson that never happened.

Ratings and written reviews appear on the teacher’s profile, which is where you choose who to book. A teacher who is new to Nattive and has no reviews yet is marked New on Nattive, and the reviews section appears on a profile once there is a review. We don’t pay for reviews, and we don’t write them for anyone.

A review tells you how a lesson went for somebody else. Until there are reviews, you can still judge most of what matters yourself:

• Every teacher holds a teaching certificate, such as CELTA or TEFL, or a degree. A person on our team checked the proof before the teacher could be listed. Our Identity and Verification Policy explains the checks.
• Every teacher has an intro video. Watch it. You’ll hear how clearly they speak and how they explain things, which is most of what a review would tell you.
• Profiles show the levels each teacher takes, where they’re from and how they’ve helped other people.
• Some teachers add Mini Lessons: short videos where they teach one small thing. They give you a feel for a teacher’s style.
• Every lesson length and its price, in GBP, is on the profile before you book.
• You can message a teacher before booking to ask how they’d approach your goal. How they answer tells you a lot.

None of this replaces a review from someone who has had lessons. It does answer the questions most people have before a first lesson: is this person qualified, can I understand them, does the price work for me, and are they free when I am?

The lowest-risk way to judge a teacher is a single lesson. Book the shortest lesson they offer. There’s no subscription to cancel and no package to use up, so if it isn’t a good fit, you book someone else next time.

If something goes wrong with a lesson, you can report it for up to 3 days after it ends, and we look into it. If you cancel 24 hours or more before the start, you get a full refund, unless the lesson has already been moved twice. The Terms of Service cover every case.

If you want to know whether Nattive the company can be trusted, Is Nattive legit? sets out who runs it, how payments work and how teachers are checked.

Nattive used to be called Cambiyo. Anything you find written about Cambiyo describes an earlier version of the product, built around conversation practice rather than lessons with qualified teachers. Cambiyo is now Nattive explains what changed.

10% of the teacher’s lesson price, included in the one price you see, goes to Nattive Classroom. It’s pooled until there’s enough for the next course: 8 hours of free group English courses for a small group of up to five learners in developing countries, with a teacher paid for every hour. Places are for learners in the developing countries we select for the programme, subject to funding and places. We’re building the first course now, and we’ll publish what has been funded and taught as it happens. See how Classroom funding works on Our impact.

The same rule applies here as to reviews: we’ll only publish Classroom figures once there’s something real to count.

Once you’ve had a lesson, a rating helps the next learner choose. If something went wrong that a rating can’t fix, email us at support@nattive.app.